SHIPPING & RETURNS

 

FOR READY-TO-SHIP ITEMS, PLEASE ALLOW UP TO 2 BUSINESS DAYS FROM DATE OF ORDER.

FOR MADE-TO-ORDER ITEMS, PLEASE ALLOW 7-10 BUSINESS DAYS FOR ORDERS TO BE GRADED, ASSEMBLED & PROCESSED PRIOR TO DISPATCH.

WE OFFER FREE INTERNATIONAL SHIPPING FOR ORDERS OVER A$250 WITH THE CODE ‘FREE’ ON CHECKOUT.

SHIPPING

ONCE THE ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE AN EMAIL NOTIFICATION ALONG WITH YOUR TRACKING NUMBER. ALL ORDERS ARE SHIPPED WITH DHL EXPRESS & PARTNERS.

STANDARD SHIPPING - 4-8 BUSINESS DAYS

EXPRESS SHIPPING - 2-3 BUSINESS DAYS

IN CERTAIN COUNTRIES, INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT AND/OR CUSTOMS DUTIES. SUCH COSTS ARE NOT INCLUDED IN THE PRODUCT PRICE AND THE RECIPIENT WILL BE LIABLE TO ANY CHARGES. WE HAVE NO CONTROL OVER CUSTOMS PROCESSING TIMES OR CHARGES

PLEASE CONTACT US IF YOU REQUIRE URGENT ORDERS OR WAIT TIME ESTIMATION <3

RETURN & EXCHANGE

AS MOST OF OUR PIECES ARE MADE-TO-ORDER, WE ONLY ACCEPT RETURN ON FAULTY ITEMS. RETURN REQUESTS MUST BE MADE VIA EMAIL WITHIN 7 DAYS OF DELIVERY. WE DO NOT ACCEPT CHANGE OF MIND RETURNS.

FAULTY ITEMS MAY BE RETURNED FOR A REFUND OR EXCHANGE. RETURNS MUST BE SHIPPED WITHIN 7 DAYS OF AUTHORISATION. PLEASE NOTE, THE RETURN MUST BE:

  • UNWORN IN PERFECT CONDITION

  • WITH ORIGINAL TAGS ATTACHED

  • SHIPPED INSIDE ORIGINAL PACKAGING.

PLEASE CONTACT HELLO@TOILESTUDIOS.COM TO ORGANISE YOUR RETURN PRIOR TO SHIPPING.